Case Study: Aspire cuts missed calls by 23% with CloudTalk

Cutting Missed Calls by 23% for Aspire’s Customer Care Team

Aspire, a Singapore-headquartered fintech company, needed a better telephony solution for its distributed customer care team. Using Aircall, missed calls were not automatically turned into HubSpot tickets, forcing manual follow-up checks and making it hard to track key support metrics like abandonment rate and average wait time.

CloudTalk provided Aspire with a native HubSpot integration, live dashboards, AI Conversation Intelligence, and multilingual IVR support. With CloudTalk, Aspire cut missed calls by 23%, automated 100% of HubSpot ticket creation, saved about 5 minutes per call with AI summaries, and reduced QA time by 30–50%, giving the team faster follow-up and better real-time visibility.

Aspire

Ayif Amrullah

Vendor Operations Manager