Case Study: Convergence improves call reliability and healthcare recruiting with CloudTalk

Convergence improves call reliability 100x with CloudTalk

Convergence, part of the Communicare Healthcare family of companies, supports operations for over 150 nursing homes across the United States. Their distributed workforce of recruiters, remote nurses, and billing staff faced persistent call quality and reliability issues with their previous provider, which created friction and hindered productivity. This challenge led them to search for a better cloud phone system for healthcare teams, ultimately selecting CloudTalk.

CloudTalk provided a solution with clear call performance, ease of use, and flexibility for both desktop and mobile work. The implementation supported critical functions like recruiting outreach, medical billing, and remote patient communication. The results were immediate and significant, with Convergence's IT lead stating that call quality was "a thousand times better" and reliability was "a hundred times better." The solution improved recruiter efficiency, supported dependable patient communication for nurses, and reduced IT troubleshooting through a system that just works.

Convergence