Case Study: Lumni centralizes student communication and cuts call costs with CloudTalk

Centralizing Student Communication, Cutting Costs, and Improving Engagement

Lumni, a student financing organization supporting learners across Latin America, needed a better way to manage student communication as its teams grew across Colombia, Mexico, Chile, and Peru. Before CloudTalk, outreach was handled through individual mobile phones, making it difficult to track conversations, measure follow-ups, control costs, or reach students reliably with foreign numbers.

CloudTalk provided Lumni with a centralized VoIP system featuring call tracking, real-time analytics, call recording, centralized call logging, and local numbers. With CloudTalk, Lumni reduced call costs, improved student response rates, and unlocked two new markets, while gaining full visibility into every interaction and a scalable communication process for its remote team.

Lumni

Diana Ávila

Employment Program Lead