Case Study: BoatAround achieves improved call reliability and international reach with CloudTalk

BoatAround - Customer Case Study

BoatAround, the online yacht-booking leader serving markets like Germany, Poland and the Czech Republic, faced major customer-support pain as demand grew: poor call quality, dropped calls and the inability to use local phone numbers meant operators struggled to reach customers. Seeking high global call stability, a user-friendly interface and international numbers, BoatAround turned to CloudTalk’s cloud business phone solution to replace their unreliable phone system.

CloudTalk implemented high-quality global calling with skill-based routing, local international numbers, configurable business hours/voicemail and real-time call statistics, letting BoatAround route German callers to German-speaking agents and scale agents seasonally. The result: improved customer service and faster responses, with BoatAround handling 58,000+ outbound and inbound calls and 110,000+ minutes in the last 12 months across 25 phone numbers, and reporting greater stability, flexibility and measurable operational gains thanks to CloudTalk.

BoatAround

Pavel Pribis

Chief Executive Officer