Case Study: Autenti deflects 30% of inbound calls with CloudTalk AI Voice Agents

Autenti cuts live support calls by 30% with CloudTalk

Autenti, a digital signature and document management platform, faced a challenge scaling its phone support to handle growing customer contact volume across multiple channels. Their support teams were under pressure, and simply hiring more agents was not a sustainable solution. To address this, they turned to their existing vendor, CloudTalk, to implement its AI Voice Agent (AIVA) service.

CloudTalk's solution involved implementing its AIVA to handle inbound calls in Polish and English. This deflected a significant number of routine calls from live agents. The result was that Autenti cut approximately 30-40% of its live support calls, freeing its team to focus on higher-value channels and more complex cases. The measurable impact included a 20% increase in pickup rate and the successful deployment of nine AI voice agents across three teams.

Autenti