Case Study: Firewire Surfboards speeds online order processing with Cloudsnap

Firewire Uses Cloudsnap So Customers Can Catch Waves Faster

Firewire Surfboards was experiencing explosive online growth and needed a better way to manage orders, inventory, and shipping updates across its modern website and ERP systems. To address this challenge, Firewire turned to Cloudsnap, using its integration platform to connect BigCommerce and Acumatica for online order automation.

Cloudsnap custom-built nine workflows to automate key processes for Firewire, including syncing inventory, verifying shipping status, maintaining pricing, and ensuring orders process smoothly between systems. The solution has processed more than 600,000 events in the past six months, helping Firewire scale more efficiently and deliver a faster customer experience.

Firewire Surfboards

Franklin Shiraki

Chief Financial Officer