Case Study: Telus reduces spam and slashes server usage with Cloudmark

Telus cuts messaging abuse by over 20% with Cloudmark

Telus, a major Canadian telecommunications company, was facing challenges with its existing anti-abuse system. The system was extremely processing-intensive, leading to unpredictable hardware resource requirements and forcing frequent server additions. It also had suboptimal filtering accuracy, which resulted in excessive spam reaching subscriber inboxes and an increase in customer complaints. They turned to Cloudmark for a solution using their Cloudmark Authority product.

By implementing Cloudmark Authority, Telus achieved a 90% reduction in the resources required for message filtering. The solution provided a 20% decrease in spam, phishing, and viruses impacting users, significantly improving filtering accuracy. This led to higher customer satisfaction, fewer support calls, and millions of dollars in annual savings on infrastructure and administration costs for Telus.

Telus