Case Study: Verto Health achieves reliable COVID-19 vaccine scheduling and surge protection with Cloudflare Waiting Room

Verto Health uses Cloudflare Waiting Room to ensure availability and access of COVID-19 vaccine scheduling

Verto Health is a Canadian digital health company that uses Digital Twin technology to organize patient data around care journeys. During the COVID‑19 pandemic its platform was used to manage testing and vaccine appointments for a large portion of the population (serving roughly 10% of Canada and 20% of Ontario), creating sudden traffic surges that threatened availability and security for scheduling systems.

Verto adopted Cloudflare Waiting Room (via Project Fair Shot) on top of its existing Cloudflare WAF to queue visitors, protect backend infrastructure, and deploy new customer sites quickly—often within two days. The solution handled spikes such as a month with over 66 million requests and 1 million unique visitors, removed surge-related downtime concerns while serving more than 4 million Canadian customers, and allowed the team to focus on optimization rather than firefighting.

Verto

Michael Millar

Chief Executive Officer