Case Study: U.S. County achieves rapid incident response and DDoS protection with Cloudflare

U.S. County - Customer Case Study

A busy U.S. county of over 300,000 residents — where citizens regularly use the website for everything from reporting issues to paying bills — suffered a website defacement followed by a DDoS attack that took services offline. Traditional measures like isolated IP blocking and firewall rules proved ineffective, leaving IT under pressure to restore availability quickly.

The county engaged Cloudflare Web Security, which worked with the IT team to put the site behind Cloudflare immediately (even implementing the fix on a Friday night before procurement was completed). The rapid response restored service, stopped the DDoS activity, and provided ongoing protection and incident-response capability so the county could continue delivering 24/7 services to residents.