Case Study: Ticket Tailor achieves seamless COVID-19 vaccine registration and reduces peak load to 10% with Cloudflare Waiting Room

Ticket Tailor partners with Cloudflare to provide a smooth COVID-19 vaccine registration experience

Ticket Tailor is a UK‑based ticketing platform that helps event organizers manage their own sales. When the COVID‑19 pandemic hit, the company pivoted to support appointment-based services—including vaccine registration for U.S. hospitals—but huge, concentrated demand for vaccine slots regularly threatened to overwhelm its web servers and database.

Ticket Tailor implemented Cloudflare Waiting Room (via Project Fair Shot) to queue visitors and smooth traffic bursts. The queue was quick to set up and let the team throttle admissions (about 200 visitors at a time), cutting peak resource utilization from roughly 70% to 10%, eliminating the need for two staff to stand by, and enabling live capacity tuning—delivering more reliable registrations and cost savings, with plans to use the solution for other events.

Ticket Tailor

Jake Gissing

Developer