Case Study: NCR achieves major reductions in payment fraud and chargebacks with Cloudflare

NCR - Customer Case Study

NCR, a 100-year leader in retail, hospitality, payments and banking software, faced rising online fraud as customers shifted to digital channels—experiencing brute‑force attacks, malicious bots, DDoS and costly credit‑card tumbling that threatened consumer trust and increased chargebacks. The company needed scalable, cloud‑based defenses that wouldn’t burden its security team or slow customer experiences.

NCR deployed Cloudflare’s suite (Bot Management, SSL for SaaS, WAF, Page Shield, Workers and Page Rules) to block automated attacks, secure third‑party scripts, protect APIs and enable branded, performant customer experiences—preventing 80–90% of brute‑force attacks out of the box. The solution reduced fraud chargebacks, freed IT resources, enabled a premium recurring security service for high‑risk customers, and improved overall resilience and compliance.

NCR

Alok Kumar

CISO, Retail & Payments