Case Study: Zopim achieves 50% faster chat widget loads and halved server requests with Cloudflare

Businesses That Sign Up With Zopim Deliver Customer Wow

Zopim is an award-winning, cloud-based live chat platform used by more than 50,000 businesses to deliver fast online customer service. As the company grew, its US-only servers caused slow widget loading for international customers, degrading the snappy user experience that was critical to their clients.

By deploying Cloudflare’s CDN to cache and serve the widget’s static assets, Zopim cut widget load times by at least 50% and reduced requests to its origin servers by half. The change made the chat experience noticeably faster worldwide, supported rapid scale across more than a billion page views, and saved Zopim thousands of dollars a month on bandwidth—all with an easy setup.

Zopim

Qing Ru

Vice President of Marketing and Partners