Case Study: Made In Cookware cuts service ticket time by 20% with ClickUp

Made In Cookware cuts service ticket time by 20% with ClickUp

Made In Cookware, a premium kitchenware brand, needed a better way to manage requests and projects across multiple tools, including Airtable, Monday, Trello, and Notion. The fragmented systems were creating collaboration issues, communication breakdowns, and an overflowing backlog for the technology team. ClickUp was brought in to help centralize their company-wide operations and streamline work intake.

With ClickUp, Made In Cookware implemented Forms, Automations, task management, Whiteboards, knowledge management, and ClickUp Brain to build a more structured ticketing and collaboration system. The result was a 20% reduction in service ticket time, with 3 to 5 minutes shaved off each ticket, and 80% adoption in less than four months. ClickUp also enabled an ahead-of-schedule migration from Airtable and set the team up for further automation and operational improvements.

Made In Cookware

Kris Levine

Director of Technology