Case Study: Pontica Solutions achieves 2,000+ hours saved and scales process automation with ClickUp

How Pontica Solutions scales & automates processes with ClickUp

Pontica Solutions, an award-winning BPO and ITO with 900 employees serving global clients in 20+ languages, faced the challenge of scaling a fast-growing client base while keeping a lean administrative overhead. The team needed a single project management platform to automate dynamic processes, improve communication, and replace unscalable tools like Excel—so they evaluated solutions and adopted ClickUp (including ClickUp Forms, Automations, Dashboards, Docs, and Templates).

Using ClickUp company-wide, Pontica Solutions built 25+ automated processes and ran 60K automations last year, saving 2,000+ hours annually and cutting tasks like shift changes from 90 minutes to about 10. ClickUp’s Dashboards and automated updates improved client visibility and stakeholder communication, and features like Docs and Templates powered employee programs (PontiSuperstars), resulting in leaner operations, better capacity insight, and more time for creative work.

Pontica Solutions

Dayana Mileva

Account Director