Case Study: Lids achieves faster store rollouts and 100+ hours saved with ClickUp

How Lids Brings New Retail Stores to Life with ClickUp

Lids, a global sports headwear and apparel retailer with 1,200+ stores, faced growing pains as rapid expansion exposed disjointed processes: teams relied on spreadsheets, email, and disparate tools (OneNote, Teams, Trello), causing excessive meetings, lost knowledge, and inconsistent project management. To standardize workflows and improve cross-team collaboration, Lids selected ClickUp as its centralized project management platform.

ClickUp was deployed for 135 employees across Construction, Store Planning, Facilities, Operations, Marketing, Finance, Buying and more, providing a single source of truth, vendor trackers, inventory costing, and consultant-led workflow support. The result: 25 stores under construction (with another 50 planned), 100+ hours saved across teams, 66% more efficient weekly meetings, fewer emails and faster budgeting/vendor bidding—demonstrating ClickUp’s measurable impact on Lids’ store-opening velocity and operational efficiency.

Lids

Molly Quella

Project Manager