Case Study: Five Star Commerce achieves 20+ clients per project manager and higher value-per-hour with ClickUp

Five Star Commerce - Customer Case Study

Five Star Commerce, led by Founder/CEO McKay Salisbury, is an Amazon-focused marketing firm that bills hourly for customized client work. They faced the common client-services challenge of keeping tasks from slipping, tracking billable time accurately, and scaling without losing quality, so they adopted ClickUp as their project management solution.

Using ClickUp’s Spaces, Projects, Lists, recurring tasks, custom statuses, priorities, assigning comments, Chrome extension, and tailored notifications, Five Star Commerce standardized workflows and made work visible and repeatable. The result: project managers now handle 20+ clients (versus the typical 3–4 previously), with McKay estimating about 60% of that productivity gain comes from ClickUp — allowing the firm to take on more clients, charge higher rates, pay employees more, and maintain a 100% Upwork approval rating.

Five Star Commerce

McKay Salisbury

Founder/CEO