Case Study: Standard & Poor's achieves cost savings and improved service with ClickTools

Standard & Poor's deploys ClickTools in days to cut survey costs and simplify support

Standard & Poor's, a global provider of financial market intelligence, needed to automate its weekly client satisfaction surveys and directly link responses to Salesforce support cases. Their challenge was to find a survey tool that integrated seamlessly with their CRM and offered strong implementation support. They selected the Clicktools solution for this task.

By implementing Clicktools, Standard & Poor's automated its survey process, which reduced costs and simplified workflows. The solution's native Salesforce integration and hands-on support enabled a deployment within days. This improved service levels, and the positive results led S&P to expand its use of Clicktools across the organization.

Standard & Poor's