Case Study: Plantronics achieves lower call center costs and higher efficiency with ClickTools

Plantronics saves thousands of dollars with ClickTools

Plantronics, a global leader in audio communications, faced an expensive and inefficient customer satisfaction program for its five international call centers. The company struggled with managing multiple survey types across different languages and lacked integration with Salesforce, which limited its ability to analyze feedback. Plantronics partnered with ClickTools to address these challenges.

ClickTools replaced the outdated process with a standardized, multi-language survey solution that integrated responses directly into Salesforce. This change tied feedback to specific customers and cases. The implementation by ClickTools increased response rates, enabled better reporting and coaching, helped recover at-risk customers, standardized global procedures, and saved Plantronics thousands of dollars.

Plantronics