Case Study: LivePerson achieves increased conversions and measurable customer service ROI with ClickTale

Clicktale-LiveEngage integration helps businesses follow that chat

Clicktale’s integration with LiveEngage helps online retailers solve a common but costly challenge: delivering outstanding, real-time customer service while understanding and proving its impact. Service teams need visibility into what customers do before, during and after chats, but many frustrated shoppers never request help and abandon purchases, making it hard to measure ROI and prioritize fixes.

The two-way Clicktale–LiveEngage integration surfaces session replays and behavioral data directly in the LiveEngage dashboard and ties metrics such as engagement length, satisfaction and resolution time to post‑chat journeys. That visibility lets managers identify root causes, apply data‑driven service strategies, shorten chats, lift conversions (even by a few percentage points) and reduce service costs—uncovering far more impact than chat counts alone reveal.

LivePerson