Case Study: Eatigo boosts reservation conversions with CleverTap's CleverAI Recommendation Engine

How Eatigo Boosted Reservations with the Clever.AI Recommendation Engine

Eatigo, an online restaurant reservation platform in Southeast Asia, faced growing competition and high abandonment as diners compared multiple deals and often dropped off before booking. To improve retention and reservation conversion, Eatigo turned to CleverTap and its CleverAI recommendation engine to deliver more advanced personalization than basic targeting could provide.

CleverTap implemented AI-driven, real-time restaurant recommendations across channels like SMS, email, and push notifications, alongside journeys and segmentation to re-engage users and prevent churn. The results were strong: Eatigo reported more than a 100% lift in conversion rate, meaning customers who received personalized recommendations were twice as likely to complete a reservation, helping boost gross transactions and customer lifetime value.

Eatigo

Surakan Kittiperakorn

Regional Marketing Lead