Case Study: Wichita Falls Endoscopy Center achieves sub-3-minute patient check-ins and reduced front-desk workload with Clearwave

Wichita Falls Endoscopy Center - Customer Case Study

Wichita Falls Endoscopy Center, a Texas digestive health facility with eight medical staff and 23 full‑time employees caring for about 7,500 patients a year, faced a lengthy, manual front‑desk check‑in process that overloaded staff—scanning IDs and insurance cards and using clipboards. Seeking a more efficient option, Administrator Brandon Beshear selected Clearwave’s digital self‑service check‑in system (kiosks and mobile pre‑check) to remove patient impediments and streamline arrival processing.

Clearwave’s kiosks and mobile pre‑check with real‑time insurance eligibility and payment capture were rolled out, and now 100% of patients use the kiosk or mobile check‑in, with reminders sent for 96% of visits. Average check‑in time has fallen to just under three minutes, front‑office staffing pressure was eliminated (no new hire needed), and overall staff workload and patient flow improved—results Wichita Falls Endoscopy Center credits directly to Clearwave.

Wichita Falls Endoscopy Center

Brandon Beshear

Administrator