Case Study: Utah Cardiology boosts one-on-one patient interaction and reduces wait times with Clearwave Connect

Utah Cardiology Increases One-on-One Patient Interaction

Utah Cardiology, a 35-person private cardiology practice in Farmington, UT that sees 100–130 patients daily, partnered with Clearwave to address growing check-in bottlenecks and accommodate diverse patient preferences. With Clearwave kiosks in place since 2018, the practice needed a more flexible, patient-friendly option—especially for older patients who prefer one-on-one interaction or have mobility or technology limitations—so they implemented Clearwave Connect (tablet check-in) in 2019.

Clearwave’s tablet solution let staff provide portable, private assistance at the front desk, reducing lines, improving throughput so most patients are seated when called back, and freeing staff from walking away to help kiosk users. The practice reports significant reductions in outstanding balances as patients can pay $400–$600 during tablet check-in, 91.9% patient utilization, an average Clearwave check-in time of 2:14, three kiosks plus tablets supporting ~2,300 patients/month and 18,000 eligibility checks—demonstrating Clearwave’s measurable impact on efficiency and patient experience.

Utah Cardiology

Daren Moon

IT Manager