Case Study: Utah Cancer Specialists achieves 2-minute check-ins, cleaner patient data and fewer insurance setbacks with Clearwave

Utah Cancer Specialists Put a Stop to Patient Data & Insurance Setbacks

Utah Cancer Specialists, the largest community-based oncology and hematology practice in Utah, struggled with inconsistent patient data capture, insurance verification delays and burdensome payment collection that led to backtracking on prior authorizations and billing. To address these challenges they partnered with Clearwave, deploying Clearwave Registration and Eligibility—including kiosks, tablet/mobile self-registration and Clearwave’s Multi-Factor Eligibility™ Dashboard—to automate check-in and surface insurance issues earlier.

Clearwave’s solution replaced paper intake with patient self-service and proactive eligibility checks, freeing staff for patient care and enabling Patient Advocates to resolve insurance and payment issues before visits. The results: average check-in time of 1 minute 38 seconds (1:09 express), 90% kiosk utilization, about 9,769 patient-info updates per month, a 63% monthly co-pay collection rate, and claim rejections reduced to single digits—demonstrating Clearwave’s measurable impact on efficiency, revenue and data accuracy.

Utah Cancer Specialists

Rachelle Tonga

Director of Administrative Services