Case Study: Thomas Eye Group achieves 18k online bookings and saves 520 staff hours with Clearwave Scheduling

Thomas Eye Improves Patient Acquisition & Optimizes Staff, Saving 500+ FTE Hours

Thomas Eye Group, a fast-growing ophthalmology practice serving about 17,000 patients per month across 17 locations, faced complex scheduling needs—especially for sub-specialty providers—that their practice management system couldn’t handle. Seeking flexible, patient-focused self-scheduling, Thomas Eye Group turned to Clearwave and adopted Clearwave Scheduling after previous vendors failed to offer the necessary customization and reliability.

Clearwave implemented its online scheduling and call center solutions (Clearwave Scheduling) plus self-registration and automated eligibility checks, enabling real-time, customizable bookings. The results: 18,000 online appointments in one year, roughly 520 staff hours saved annually, a 174% jump in monthly visits at launch, 26% of online bookings from new patients, 34% made after hours, 90% self-registration adoption, and average check-in under two minutes—freeing staff to focus on higher-value work and reducing abandoned calls.

Thomas Eye Group

Noitavia Fitts

Senior Manager of Patient Experience