Case Study: The Orthopaedic Group achieves streamlined scheduling and increased after-hours & new-patient bookings with Clearwave self-scheduling

The Orthopaedic Group Unlocks Scheduling Efficiency for Patients & Staf

The Orthopaedic Group, a multi‑location practice with 26 providers that sees roughly 500 patients a day, struggled with high phone volume, frequent staff turnover, and complex, provider‑specific scheduling rules that led to errors and long hold times. To give patients another booking option and reduce administrative burden, the group expanded its existing Clearwave self‑registration, pre‑check and eligibility setup by implementing Clearwave’s Scheduling (self‑scheduling) solution.

Clearwave built customizable scheduling workflows, templates and pop‑up consents to enforce specialty rules, capture accident/lawyer/uninsured responses, and reserve slots for providers with last‑minute demand, enabling accurate bookings and fewer staff interventions. The results: 84% of online appointments are by established patients (16% new), 45% occur after hours, 34% are last‑minute, self‑registration utilization is 96%, average check‑in is 2:04, and overall phone traffic and scheduling errors have decreased as scheduling runs “on autopilot” with Clearwave.

The Orthopaedic Group

Jennifer Lott

Director of Operations