Case Study: The Children's Clinic achieves 1,200 self-scheduled pediatric flu shots in two days with Clearwave Scheduling

The Children’s Clinic - Customer Case Study

The Children’s Clinic, a pediatric physician group in Portland, Oregon, needed to enable online and mobile self-scheduling to increase patient access and engagement while helping staff manage large, unpredictable demand. Their scheduling rules were complex—based on patient age, last-visit timing, provider preferences, reimbursement gaps for well visits and same-day sick-visit urgency—so they selected Clearwave’s Clearwave Scheduling with the SchedLogic™ rules engine to preserve business logic while allowing 100% automation and patient control.

Clearwave implemented SchedLogic™ to enforce TCC’s scheduling rules and enable round-the-clock self-scheduling for all providers and appointment types; after an email campaign, patients booked 1,200 pediatric flu-shot appointments in just two days. Clearwave’s solution delivered measurable impact: 39% of appointments were scheduled after hours and 20% were last-minute bookings, helping fill gaps and optimize providers’ schedules.

The Children's Clinic

Sara J. Laun Cannon

Pediatrician