Case Study: Texas Endoscopy achieves 2.5 FTE revenue-cycle savings and 3-minute check-ins with Clearwave Connect

Texas Endoscopy - Customer Case Study

Texas Endoscopy, a USPI-network practice with about 10,000 patient visits per year, sought to apply lean principles to reduce front‑desk workload, speed registration, and improve staff and patient satisfaction. They selected Clearwave and implemented Clearwave Connect for patient registration, check‑in, and automated eligibility verification.

Clearwave’s solution — including kiosks and automated texts/verification — reduced average check‑in to 3 minutes, automated insurance checks (replacing logging into ~15 portals), and saved the salary equivalent of 2.5 FTEs in the revenue cycle; under 2% of patients now need walk‑through check‑in. The Clearwave implementation also enabled advance payment collection and redeployment of staff to higher‑value tasks, improving both efficiency and the patient experience.

Texas Endoscopy

June King

Business Office Manager