Case Study: Cape Fear Orthopedics achieves faster check-ins and higher patient volume without adding staff with Clearwave

Seeing More Patients Without Increasing Staff or Costs

Cape Fear Orthopedics & Sports Medicine, an 11-provider, four-location practice in North Carolina seeing 300+ patients a day, needed to keep front-office and clinic workflows on time without adding administrative staff. To solve long insurance verification times and slow check-ins, they partnered with Clearwave and implemented Clearwave’s patient self-registration kiosks, pre-check workflows and automated multi-factor eligibility verification.

Clearwave’s solution delivered customizable kiosks, pre-check and automated eligibility that 96% of patients use, producing a 2:17 average check-in time, a 1:29 average pre-check time and ~2,000 monthly demographic updates. Cape Fear reports fewer insurance calls, faster collections via on-kiosk payments, reduced staff workload and more consistent clinic flow—all achieved with Clearwave supporting ongoing customization and support.

Cape Fear Orthopedics

Amber Brookins

Front Desk Lead