Case Study: Bee Well El Paso Pediatrics achieves rapid check-ins, shorter wait times and 100% copay collection with Clearwave

Putting Patients First and Building Buzz Through Technology

Bee Well El Paso Pediatrics, founded by Dr. Sheri Howze, set out to eliminate long patient wait times (often up to three hours locally), reduce administrative burden at check-in, and create a superior, more productive visit experience for families. To achieve this, Bee Well chose Clearwave and its electronic self check-in kiosk solution to streamline arrivals and pre-visit patient engagement.

Clearwave’s kiosk and Mobile Pre-Check, integrated with the practice EHR and offering bilingual screens, freed front-desk staff to focus on care and sped check-in to under 5 minutes for new patients and 60–90 seconds for returning patients, with 100% of co-pays collected. Since implementing Clearwave in 2019, Bee Well reports improved patient retention, glowing Google reviews, and a smoother, more patient-centered workflow.

Bee Well El Paso Pediatrics

Sheri Howze

Pediatrician