Case Study: Orthopaedic Associates of Central Maryland achieves faster check-in and a $150K boost in collections with Clearwave

Orthopaedic Associates of Central Maryland - Customer Case Study

Orthopaedic Associates of Central Maryland, a six-location orthopedics practice serving the Central Maryland community, faced long front-desk lines, manual payment entry, and awkward collections conversations that hindered patient flow and staff efficiency. To address these challenges they partnered with Clearwave and implemented Clearwave’s electronic self check-in kiosks.

Clearwave deployed 10 kiosks integrated with the practice’s ModMed EHR, cutting average check-in time to 1 minute 38 seconds, handling 10,000+ patient visits per month and 41,000 monthly eligibility checks, and increasing collections by $150,000. Clearwave’s solution eliminated manual payment processing and uncomfortable front-desk conversations, improved eligibility verification and reimbursement accuracy, and freed staff to focus on patient care.

Orthopaedic Associates of Central Maryland

Mary Jo Ludwig

Information Services Director