Case Study: Innovative Healthcare Business Solutions achieves 95% co-pay collections and improved staff retention with Clearwave

Ortho Florida Members Increase Co-Pay Collections & Staff Retention

Innovative Healthcare Business Solutions (IHBS) supports Ortho Florida’s network of independent orthopedic practices and was facing common industry challenges—staffing shortages, high turnover, and difficulty collecting patient payments and verifying insurance eligibility. To help practices build operational efficiencies and improve revenue capture, IHBS introduced Clearwave and its Registration, Eligibility and Scheduling solutions across Ortho Florida care centers.

Clearwave implemented self-registration, self-scheduling, Multi-Factor Eligibility™, and point-of-service payment workflows (with integrations like Rectangle Health), automating check-in, payment capture and eligibility checks. The result: 95% co-pay collection rates, 74% of appointments confirmed with reminders, a 1m 59s average check-in time, substantial recovery of old A/R, lower back-end billing costs, increased bookings and reduced staff workload—delivering measurable revenue and retention benefits for providers.

Innovative Healthcare Business Solutions

Skyler Fierro

Chief Executive Officer