Case Study: Katzen Eye Group achieves streamlined self-service check-in and real-time NextGen integration with Clearwave

Ophthalmology Practice Enhances Integration with NextGen

Katzen Eye Group, an ophthalmology practice and longtime NextGen user group leader, needed a way to reduce HR burdens and offer patient self‑service registration. After evaluating partners, Katzen Eye Group chose Clearwave’s fully integrated kiosk registration and eligibility solution (built on a NextGen integration) to provide paperless check‑in and automated eligibility workflows.

Clearwave deployed six kiosks that capture driver’s license and insurance images, update demographics, verify eligibility, and post payments directly into NextGen. The Clearwave solution achieved over 90% patient utilization, 70% of patients paying outstanding balances at the kiosk, 85% making demographic/insurance updates in real time, and an average check‑in time of 2:43 — streamlining registration and freeing staff for patient care.

Katzen Eye Group

Janna Mullaney

Chief Operations Officer