Case Study: North Idaho Dermatology reduces check-in times to under two minutes with Clearwave

North Idaho Dermatology Reduces CheckIn Times To Under Two Minutes

North Idaho Dermatology, a four-location practice in Coeur d’Alene serving about 30,000 patients a year, faced long check-in times (7–15 minutes), limited front-desk space, and the need to improve patient experience and payment collection. They engaged Clearwave and implemented the Clearwave Connect tablet solution to streamline check-in and free staff to deliver more personalized, face-to-face interactions.

Clearwave’s tablet solution (deployed as 3 tablets and 5 kiosks, integrated with GE Centricity) reduced check-in time to 1 minute 55 seconds for new and returning patients, enabled providers to add roughly one patient per day, increased payment collections through familiar in-tablet payments that auto-transfer to the EHR, and boosted both patient and staff satisfaction. The subscription pricing also allowed North Idaho Dermatology to add stations, eliminate lines, and improve overall efficiency.

North Idaho Dermatology

Grant Ely

CEO