Case Study: North Idaho Dermatology achieves 50% faster patient registration with Clearwave

North Idaho Dermatology - Customer Case Study

North Idaho Dermatology struggled with a slow, paper-heavy patient registration process that often left paperwork completed 10–15 minutes after a patient’s arrival and stretched staff thin. After evaluating several options, the practice selected Clearwave’s self-service registration solution to streamline check-in, protect patient information, and better fit their workflow needs.

Clearwave implemented a hybrid kiosk approach (one fully self-service kiosk and two assisted stations) that lets patients confirm demographics, agree to HIPAA/financial forms, and remit payments—often without staff handling sensitive information aloud. The results: registration time was cut by 50%, average check-in is under 2 minutes, 70% of patients use the kiosk, 60% remit payment at the kiosk, ~24,000 real-time eligibility transactions run monthly, and about 207 payments are processed per month; charts are ready for nurses an average of 6 minutes before appointments, patient wait time fell by 20 minutes, and the practice can add 1–2 patients per physician per day thanks to Clearwave.

North Idaho Dermatology