Case Study: Raleigh Neurology Associates achieves a 25%+ increase in POS collections and 72% faster patient check-ins with Clearwave

Neurology Practice Increases POS Collections by Over 25%

Raleigh Neurology Associates, a private neurology practice with over 50 providers and 550–650 appointments per day, struggled with manual insurance verification and slow patient check-ins. They selected Clearwave’s automated self-service check-in solution (kiosks and tablets) — chosen for its integration with their Centricity EMR and interactive platform for staff — to reduce front-desk burden and validate patient data before visits.

Clearwave deployed kiosks/tablet check-in with real-time insurance eligibility verification and on-screen co-pay/balance display, leading to measurable gains: over a 25% year-over-year increase in point-of-service collections, an average check-in time of 3:32, and a 72% reduction in check-in time for returning patients. Clearwave also provided critical support during a major system outage, enabling Raleigh Neurology Associates to continue seeing patients and access schedules despite EMR downtime.

Raleigh Neurology Associates

Leeann Garms

Chief Executive Officer