Case Study: Metrolina Eye Associates achieves higher collections and happier patients with Clearwave

Metrolina Eye Associates Sees Higher Collections & Happier Patients

Metrolina Eye Associates, a six-location ophthalmology and optometry practice seeing over 4,000 patients a month, faced revenue bottlenecks and strained front‑desk staff due to inefficient insurance eligibility checks, long check‑in times, missed co‑pays and high no‑show rates. They partnered with Clearwave to address these operational and patient‑experience challenges using Multi‑Factor Eligibility™, self‑service registration kiosks, the Clearwave Dashboard and automated patient communications.

Clearwave implemented automated eligibility verification, patient self‑registration kiosks, image capture into the PMS and text/email/voice reminders, which sped claims processing and reduced denials while freeing staff time. The results include a 50% drop in check‑in times (now about 2m56s), a 39% increase in co‑pay collection, 82% of appointments confirmed with reminders and a no‑show rate reduced to roughly 5%, along with improved data accuracy and happier staff and patients.

Metrolina Eye Associates

Nick Tavares

Chief Executive Officer