Case Study: Jordan-Young Institute achieves 95% co-pay collection and faster check-ins with Clearwave

Jordan-Young Institute - Customer Case Study

Jordan-Young Institute for Joint Reconstruction and Sports Medicine partnered with Clearwave to improve patient registration and check-in across its high-volume orthopedic, neurosurgery, and physiatry practices. With 17 physicians, more than 20 providers, and nearly 500 patients seen daily, the institute needed to speed up registration without adding staff or increasing administrative burden.

Clearwave implemented patient kiosk and express check-in tools with reminder capabilities, helping Jordan-Young Institute streamline front-desk workflows and improve collections. The results were strong: 97% kiosk utilization, 95% co-pay collection, 71% appointment confirmation via reminders, and average check-in times of 1 minute 43 seconds overall and 1 minute 17 seconds for express check-in.

Jordan-Young Institute

Tiara Williams

Patient Registration Manager