Case Study: Pediatric Associates of the Northwest achieves 20% more online bookings and improved patient engagement with Clearwave

Increasing Patient Engagement and Satisfaction with Self-Scheduling

Pediatric Associates of the Northwest (PANW), a leading pediatric practice in Portland, sought a new online scheduling solution to replace an inflexible system that limited patient-provider matching and created a poor user experience. After seeing Clearwave’s triage capabilities and receiving strong recommendations, PANW chose Clearwave’s Digital Patient Access Platform to modernize access and put patient preferences first.

Clearwave implemented a fast, customized rollout of its Scheduling solution—using a dialogue-based interface and the SchedLogic matching algorithm—to enable 24/7 self-scheduling that combines patient needs, provider preferences, and PANW business logic. The results include a 20% increase in appointments scheduled online, 29% of appointments booked after-hours, 61% of online bookings filling last-minute gaps, fuller provider schedules, increased revenue, and expanded weekend clinic capacity without adding staff.

Pediatric Associates of the Northwest

Annie Cain

Technology Manager