Case Study: Southview Medical Group achieves under 2-minute check-ins and 91% co-pay collection with Clearwave

Immediate Revenue Results for Southview Medical Group

Southview Medical Group, a multi-specialty practice seeing over 700 patients a day across four locations, was grappling with long check-in lines, overwhelmed front-desk staff and pressure to keep provider schedules on time. To address these challenges they engaged Clearwave to explore a purpose-built patient self-registration solution.

Clearwave deployed patient-led registration—Clearwave Kiosks, pre-registration links, Clearwave Reminders and real-time insurance verification—which went live quickly and smoothly. The implementation cut average check-in to under 2 minutes, produced 91% of co-pays collected at check-in, 72% of appointments confirmed via reminders, reduced no-shows and materially increased point-of-service and past-due collections for Southview Medical Group.

Southview Medical Group

Daniel Chattom

Clinical Systems Manager