Case Study: Greater Lawrence Family Health Center achieves 157% increase in payment collections with Clearwave

FQHC Sees 157% Increase in Payment Collections

Greater Lawrence Family Health Center (GLFHC), the second largest FQHC in Massachusetts serving over 60,000 patients across nine sites and registering more than 1,000 patients per day, struggled with long peak-time check-in waits (up to 20 minutes) and language barriers for a largely multicultural patient population. After evaluating vendors, GLFHC selected Clearwave’s self-service, multi-language kiosk platform to streamline registration, reduce front-desk burden, and improve patient satisfaction.

Clearwave deployed 20 kiosks across the campus, reducing average check-in time to about 2:06 (an 87% reduction), achieving 88% patient utilization of kiosks and eliminating wait times at peak periods; the solution also contributed to a 157% year-over-year increase in payment collections, noticeably improving patient flow and satisfaction.

Greater Lawrence Family Health Center

Marta Moura

AVP, Site Operations