Case Study: Rockland Eye Physicians & Surgeons achieves faster check-ins and 95% insurance eligibility verification with Clearwave

Fast-Growing Ophthalmology Practice Sees the Light with Clearwave Self Check-in Solution

Rockland Eye Physicians & Surgeons, a growing ophthalmology practice in New York, was struggling with manual check‑in, slow insurance eligibility verification, paperwork backlogs and front‑desk overload that hurt throughput and billing. After a brief, unsuccessful trial with a competitor, the practice turned to Clearwave’s self check‑in solution to streamline patient intake and eligibility workflows.

Clearwave deployed its electronic check‑in (kiosk and Mobile Pre‑Check) integrated with NextGen, reducing front‑desk eligibility work to nearly zero, speeding average check‑in to 3:13 (mobile 1:33), and supporting 1.4M+ eligibility checks across 10 systems. Clearwave’s solution improved collections and throughput, was reintroduced quickly in 2019, and added COVID‑era tools (zero‑contact check‑in, screening and virtual waiting room) to help restore patient confidence.

Rockland Eye Physicians & Surgeons

Keith Froleiks

Chief Financial Officer