Case Study: East Side Endoscopy achieves fewer denials and higher patient satisfaction with Clearwave Connect (Clearwave)

East Side Endoscopy Sees Decrease in Denials

East Side Endoscopy, a single‑specialty ambulatory surgery center in New York City performing nearly 10,000 procedures a year, was struggling with paper intake, long wait times, anxious patients and staff shortages that created lines at check‑in. After implementing Clearwave’s kiosk solution, the center adopted Clearwave Connect, a tablet-based check‑in system, to relieve front‑desk pressure and better serve patients with mobility challenges.

Clearwave delivered a combined kiosk and Clearwave Connect tablet workflow that is HIPAA‑compliant, integrates with the practice management system, and provides portable, feature‑equivalent check‑in. The solution streamlined insurance verification, reduced denials, kept wait times and room turnover on time, improved staff efficiency without adding headcount, increased patient satisfaction, and reached full patient utilization.

East Side Endoscopy

Helen Lowenwirth

Administrator