Case Study: The CardioVascular Group reduces claim rejections and slashes check-in time by 78% with Clearwave

CVG Reduces Claim Rejections and Improves Patient Experience

The CardioVascular Group (CVG), a nine-location cardiology practice with 19 physicians seeing roughly 500 patients per day, was struggling with growing patient volumes, long check-in lines, manual registration and slow insurance verification that increased staff workload and claim rejections. To address these challenges, CVG turned to Clearwave to automate registration and eligibility checks.

Clearwave implemented patient self-registration kiosks and pre-check, real-time automated eligibility verification, and the Clearwave Eligibility dashboard and flagging system. The solution cut average check-in time by 78% to 2m11s, achieved 81% patient self-registration utilization, collected 51% of co-pays monthly (and 31% of past-due balances), improved insurance accuracy and reduced denials and staff verification time.

The CardioVascular Group

Jillian Boyd

Practice Administrator