Case Study: Wichita Falls Endoscopy Center achieves $120K increase in collections and faster check-ins with Clearwave

Community Endoscopy Center Supports Staff and Increases Capacity with Automation

Wichita Falls Endoscopy Center, a busy gastroenterology practice in rural Texas, faced growing operational strain as patient volumes rose. Front-desk staff were overwhelmed by manual intake processes—scanning at least six forms per visit—frequent data-entry errors that led to denied claims, and a high no-show rate. To automate workflows and support staff, the Center selected Clearwave and its patient check-in platform (including two kiosks) to streamline registration and payments.

Clearwave’s implementation automated intake, reduced manual data entry, and enabled faster point-of-service collections, which led to measurable gains: $120K increased collections, an average check-in time of 1 minute 38 seconds, and a no-show rate that dropped to 3–4%. By deploying Clearwave, Wichita Falls Endoscopy Center improved data accuracy, patient throughput, and staff workload while supporting continued practice growth.

Wichita Falls Endoscopy Center

Robbie Williamson

Business Office Coordinator