Case Study: The Eye Care Institute achieves 82% reduction in claims denials with Clearwave

Clinic Sees 82% Decrease in Claims Denials

The Eye Care Institute, a high-volume ophthalmology practice in Louisville, KY, needed faster, more accurate patient registration and eligibility checks to reduce claims denials and ease front-desk burden. They wanted kiosks that would integrate with their Nextech practice management system and ultimately selected Clearwave to modernize check-in and patient data collection.

Clearwave implemented kiosks plus Enterprise Eligibility™ and Mobile Pre-Check™, supported by kiosk concierges and Nextech integration, enabling patients to update their own data and verify benefits in real time. The Clearwave solution cut average check-in time from ~20 minutes to 2:37 (an ~86.9% reduction), drove over 30% Mobile Pre-Check™ adoption, achieved 93.3% patient utilization, and produced an approximate 82% reduction in claims denials (with a 60% decrease in denials in the first month), while improving payment speed and reducing employee turnover.

The Eye Care Institute

Mark Prussian

Chief Executive Officer