Case Study: North Ohio Heart achieves a 19% increase in payment collections with Clearwave

Clinic Sees 19% Increase in Payment Collections

North Ohio Heart, a large cardiology and primary care practice in the University Hospital System with nine offices and over 130,000 annual visits, faced congested waiting rooms, a slow manual check-in process, and privacy concerns that pulled staff away from other tasks. To address this, they implemented Clearwave’s self check-in kiosks and solution to streamline intake and protect patient information.

By deploying Clearwave (implemented in 2013 and grown from 2 to 19 kiosks), North Ohio Heart achieved 94% patient utilization and an average Clearwave check-in time of 1 minute 53 seconds. Clearwave’s solution reduced eligibility errors, increased compliance with required information and signatures, freed staff for other duties, and drove a 19% year-over-year increase in payment collections (average monthly collections $55,000), along with steady improvements in point-of-service collections.

North Ohio Heart

Elaine VanDootingh

Revenue Cycle Supervisor