Case Study: Marietta Eye Clinic reduces waiting room time by 82% with Clearwave

Clinic Reduces Waiting Room Time by 82%

Marietta Eye Clinic, a nine-office practice with a surgery center in Marietta, GA, needed to improve efficiency and patient flow without adding staff or sacrificing care. Senior Director Elliott Gatehouse selected Clearwave’s self-service patient registration solution to eliminate redundant paperwork, reduce errors, and speed the check-in process for thousands of daily visits.

Clearwave’s kiosks and bidirectional interfacing with Marietta Eye’s EPM Nextgen enabled real-time insurance verification and streamlined registration, freeing staff to focus on patients. The clinic saw an 82% reduction in waiting room time, a 33% reduction in required registration staff (reallocated to patient-focused roles), a 67% increase in physician team capacity without added hires, improved benefit verification and revenue, and higher patient satisfaction and referrals.

Marietta Eye Clinic

Elliott Gatehouse

Director of Revenue Cycle