Case Study: St. Cloud Orthopedics achieves 77% reduction in waiting room time with Clearwave

Clinic Reduces Waiting Room Time by 77%

St. Cloud Orthopedics, a long‑running practice with 20 physicians across two Minnesota locations seeing about 500 patients daily, faced long lobby lines and slow check‑in processes that hurt patient experience and collections. To address needs to shorten wait times, improve the check‑in experience, and collect co‑payments efficiently, the practice selected Clearwave.

Clearwave implemented its check‑in solution (deployed July 2016 with eight kiosks and supported by a patient greeter), which cut average check‑in time from over 5 minutes to 1 minute 16 seconds — a 77% reduction — and doubled point‑of‑service collections (100% increase). Clearwave’s solution improved patient satisfaction, increased daily patient throughput, and produced cleaner claims and front‑office efficiency.

St. Cloud Orthopedics

Shelley Gerads

Business Office Manager