Case Study: Carolina Orthopaedic & Sports Medicine Center boosts collections and slashes check‑in time with Clearwave

Carolina Orthopaedic & Sports Medicine Center Accelerates Collections & Puts SelfService Solutions to Work

Carolina Orthopaedic & Sports Medicine Center, a 70‑year orthopaedic practice, faced long check‑in times, intermittent patient collections and heavy phone hold times for scheduling. To streamline registration, eligibility checks and scheduling, the center partnered with Clearwave to deploy self‑registration kiosks, mobile pre‑check, Clearwave Eligibility and Clearwave Scheduling.

Clearwave’s kiosks, pre‑check and Staff Control Center dashboard reduced average check‑in to 2m 19s (under 90s for pre‑checked patients), achieved 85% kiosk adoption, and helped collect $161K in outstanding balances in one year with a 52% average co‑pay collection rate. Clearwave Scheduling drove almost 200 online appointments in the first month (39% made after hours), and the kiosks paid for themselves within two to three months by boosting private, on‑site payments and easing staff workload.

Carolina Orthopaedic & Sports Medicine Center

Heather Ray

Revenue Cycle Operations Manager