Case Study: Cardiology Associates achieves faster patient check‑in and streamlined operations with Clearwave Connect

Cardiology Associates - Customer Case Study

Cardiology Associates, a multi-location cardiology practice serving Alabama and Mississippi, needed to streamline inconsistent, paper-based patient registration and check-in across eight offices while preserving personalized care. To solve this, Cardiology Associates selected Clearwave and implemented Clearwave Connect, including self-check-in kiosks and Pre-Check, to standardize intake and reduce administrative bottlenecks.

Clearwave deployed 15 kiosks across the practice (implemented in 2020) and integrated Pre-Check, reminders and online telehealth check-in to create a virtual waiting room and enable remote staff coverage. The result: faster, more accurate registration for ~16,000 visits/month, an average check-in time of 1 minute 43 seconds, fewer no-shows, reduced manual paperwork and freed staff to focus on patient care—demonstrating Clearwave’s measurable impact on efficiency and patient experience.

Cardiology Associates

Chapman Cook

Chief Operating Officer